NetDialog is looking to extend its Service capacity, and therefore is looking for a motivated support engineer that can help our Managed Services capability grow from strength to strength.
The job usually involves:
- Working in the service center team with professionals in the field of Application Performance Management (APM) and Network Performance Monitoring and Diagnostics (NMPD);
- Working within large and complex customer environments from our NetDialog office located in Utrecht;
- Taking ownership for supporting and delivering NetDialog’s services as well as maintaining them, troubleshooting and managing changes and incidents;
- Use best of breed APM/NMPD products and delivering these to customers as a managed service;
- Being the point of contact (together with the service team) for servicing our customers.
Candidates should have the following skills and experience:
- Good industry and technical knowledge and able to support customers’ complex application environments and work using ITIL processes;
- Experience in the field of NMPD and APM is a big plus. The focus/your interest lies in monitoring of application performance within enterprise customer environments;
- Self-disciplined and able to prioritize work based on understanding of the nature of the business;
- Strong dedication and commitment to solve issues;
- Up-to-date knowledge of the concepts of networking (switches, routers, load balancers, firewalls), LAN, WAN, TCP/IP, OSI-model and HTTP. Aware of the impact of applications on the network and vice versa;
- Good working knowledge of Windows and Linux Operating systems, Microsoft Office, common databases and web services;
- Minimum of 1 year working experience in the role of support engineer for enterprise customers is preferred;
- Good communication skills, both verbal and written (Dutch and English);
- Able and eager to learn new skills within the NMPD/APM market. Not afraid to ask for help if necessary (your colleagues will gladly provide support);
- Customer and solution oriented using an analytical approach is required for this role.
- Flexible work environment;
- Workplace in an open and dynamic environment;
- Excellent coaching and individual support;
- Space for individual responsibility and initiative;
- Contract for 12 months with the intention to extend to a permanent contract;
- Excellent base salary;
- Pension plan;
- 8,33% holiday allowance;
- 24 vacation days;
- Company phone.
- Netdialog academy to develop your talent!
NetDialog is the company where you can develop your talents, so let’s meet!
NetDialog was founded in 2003 and is based in Utrecht, The Netherlands. NetDialog is seen as a thought leader in the field of Network and Application Performance Management. NetDialog enables enterprises to manage and optimize application performance by using network and application performance information in a way that truly bridges the gap between IT and the business. Smart dashboards and functionality combine business intelligence with performance data. We take a vendor-agnostic approach where data from different sources is brought together in a single, intuitive, simple and relevant User Interface.