As a Support Consultant within the incadea Netherlands team, you offer assistance to software users.
You take responsibility for all activities related to user support services, including receiving, researching and resolving end-user requests.
Our Support Desk reports directly to the Manager Operations.
You work as part of a dedicated team responsible for first line support to our customers in the automotive industry.
Responsibilities in Detail:
Responsible for handling all queries, incidents and issues through to resolution, raised by customers and/or 3rd parties or as alerted through service monitoring.
Holds the helpdesk ticket ownership and progression within Service Level Agreements.
Liaises with Second Level Support and 3rd parties to resolve issues.
Notifies customers of any service affecting issues and/or the resolution of those issues, clearly and in a timely manner
Making sure our implementations are successful and administrative duties are performed in accordance with our procedures.
Offering “on site solution” support to our customers if necessary.
Preparing and maintaining documentation and technical documents.
Experienced in working with Microsoft Dynamics NAV and/or in the automotive industry.
Relevant education (Higher Education (HBO)) or similar through experience.
Able to analyze and interpret complicated information.
Team player who is able to create fans and for whom customer satisfaction is key.
Willing to walk the extra mile.
You are an organized, efficient and solution driven professional with a pragmatic attitude.
Excellent knowledge of Dutch and good knowledge of English, in writing as well as verbally.
You feel comfortable in a rapidly growing organization.
incadea is a leading provider of enterprise software solutions and services to the global automotive retail and wholesale market.
Headquartered in Munich, Germany, and with a presence in 90+ countries, incadea serves a growing community of approximately 92,000 end users across the globe, and supports more than 3,500 dealerships of market-leading car manufacturers. incadea's recognized automotive industry expertise is embedded in proprietary software which drives a suite of solutions, available in 21 languages and fully localized to the specific needs of individual markets, including:
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